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General terms & conditions


Company name: Tommel bv.
Trading under the names: Petoetje,

Business address:
Ringlaan 33a
8680 Koekelare

E-mail: [email protected]

Noordomstraat 8 8680 Koekelare on Wednesday and Saturday between 10 am and 5 pm
other days by appointment only

VAT number: BE0700978121
Iban: BE40001845887263

Article 2. GENERAL

2.1 These terms and conditions apply to all purchases and sales, offers / agreements of goods, services and orders from . Additions or deviations from these conditions must be agreed in writing.

2.2 The rights and obligations from agreements between arising and the counterparty cannot be transferred by the counterparty to third parties, unless with the written permission of .

2.3 By creating an account on one or more website (s) of and / or placing an order with, the other party accepts these general terms and conditions.

2.4 has the right to change these general terms and conditions unilaterally. The changes to these general terms and conditions are binding and are deemed to have been accepted as soon as they are notified to the other party and, subject to a written protest or reservation from the other party, within eight calendar days from the aforementioned notification.

2.5 The manager of must agree to the representatives, agents or appointees of to conclude any agreement.

Article 3. OFFERS

3.1 All offers are without obligation and are only valid while stocks last. An offer that is valid for a specific period can by nevertheless be revoked , even after receipt of the order.

3.2 All information, communications and statements on the website or in commercial publications of are of an informative nature and do not constitute a binding agreement. An obligation only arises through an expressly accepted order or a written agreement.


4.1 The agreement between and the counterparty is only legally valid if confirms the order in writing. These general terms and conditions, supplemented with an order confirmation, determine the content of the agreement.

4.2 The agreed delivery time may lapse if an additional order is requested.

4.3 A valid agreement can be concluded from online orders, even if a signature of the counterparty is missing, if the requirements are met, as described in these general terms and conditions.

4.4 All products can be ordered, no minimum or maximum purchase is required. However, an intervention in transport costs may be required by the counterparty, as stated under Article 8.

Article 5. PRICES

5.1 All quotations are given in euros and include VAT (according to Belgian VAT legislation), unless stated otherwise. Transport costs are not included in this price.

5.2 Product descriptions on the website and in commercial publications of can by the representative of be changed at any time.

5.3 can implement price changes after the conclusion of an agreement due to a price change in product-related factors such as taxes, raw materials, materials, packaging, etc. The counterparty has the right to dissolve the agreement if this price change exceeds 10% amounts to a product. The dissolution must be notified in writing to within seven days after receipt of the notification by of this price change. The counterparty cannot claim damages as a result of this dissolution.

5.4 is authorized to request advance payments and to impose guarantees.

Article 6. PAYMENT

6.1 The payment conditions that apply to invoicing are agreed between and the counterparty.
Online orders can be paid through various applications. These are managed by the external firm "Mollie Keizersgracht 313, 1016 EE Amsterdam, The Netherlands". is not liable for damage or any form of loss as a result of the use of any payment application. also bank offers the possibility to the customer to make the payment by transfer that is not linked to the payment applications. (longer processing time for shipment)

6.2 The shipment of the ordered products is always preceded by payment. reserves the right to keep the ordered items until the full amount of the order (including all taxes and costs) has been paid.

6.3 The counterparty is in default after expiry of the imposed payment term without a notice of default being required, irrespective of whether or not the excess can be attributed to the counterparty. The delivered products remain the property of upon purchase / sale until the counterparty has paid full payment of the sales price.

6.4 If the invoice has not been paid before the due date of the invoice, may immediately charge compensation equal to 10% of the invoice amount, with a minimum of € 150. This compensation may be increased by an amount corresponding to 1% of the invoice amount, per full month that the payment term has expired, counting from the relevant due date.


7.1 The right of cancellation and right of withdrawal, including the practical details, are described in detail in a separate page on the website; click here.


8.1 strives to process and ship all orders as quickly as possible. The period between receipt and shipment is set at a maximum period of 6 working days. The agreed delivery period stated in the offer and / or the order confirmation does not apply as a strict term and is only indicated by approximation, even if it has been expressly accepted by the other party.

8.2 After handing over the order to the transport company, the liability for expires . Damage or destruction of the order will be recoverable from that moment from the carrier.

8.3 Different delivery terms may apply to deliveries abroad.

8.4 The delivery period will be extended if:
- there is a delay in manufacturing, shipping or other preventive circumstances, regardless of this delay, can be attributed to .
- the counterparty does not fulfill its obligations or if there are well-founded fears that the counterparty will not comply with its obligations.
- is unable to fulfill its obligations due to a shortcoming of the other party (for example, no correct indication of the place of delivery).

8.5 If an order cannot be delivered due to a shortcoming on the part of the customer (wrong address / name /…), the contribution due for returning the order will be charged to the customer.

8.6 The risk of damage and destruction of the products is transferred to the counterparty from the moment of delivery, ie as soon as the counterparty has the goods available. The exemption from liability for has been observed according to article 8.2.

8.7 You can find an overview of contributions for transport costs here.

8.8 Orders are only shipped after receipt of payment.


9.1 always executes the agreements as well as possible, according to insight, ability and good workmanship.

9.2 is authorized, without the consent of the counterparty, to outsource the assignment or parts of the assignment or have them performed by third parties who are not employed by .

9.3 The counterparty will provide with all information necessary for the execution of the agreement. If does not have the necessary information on time, the implementation of the agreement may be suspended.
Article 10. WARRANTY

10.1 guarantees that all items / products are suitable and legally permissible for the purpose for which they are intended.

10.2 guarantees the quality of the delivered products. If a product became unusable due to damage during transport or if the products do not correspond with the ordered items, the other party has the option to return these products. The costs of returning are for the account of the other party, unless the express error of can be demonstrated.

10.3 The counterparty is obliged to read the information and advice of the products.

11.1 has the right to immediately, without judicial intervention, dissolve or suspend the agreement in whole or in part if:
- the counterparty acts in violation of one of the provisions of the agreement between the counterparty and .
- the counterparty dies or requests a deferment of payment.
- any asset of the counterparty is seized.

Article 12. LIABILITY

12.1 gross is only liable in the event of intent or negligence on the part of managers.

12.2 is not liable for intent or (gross) negligence on the part of third parties who were engaged for the execution of the agreement, but who are not employed by the company.


13.1 Force majeure is understood to mean: an unforeseeable and unavoidable event, as a result of which compliance with an obligation or obligation is made impossible. Examples of force majeure are: war, new government measures, lack of raw materials, personnel strikes, epidemics, weather conditions, plant or transport failures, etc.

13.2 can invoke force majeure to terminate or suspend the agreement or not without compensation of compensation.


14.1 guarantees the privacy of the data of the other party.


15.1 If one or more provisions of the agreement with the other party are not or not fully legally valid, the other legally valid provisions will remain in full force. For the invalid provisions, a suitable legally valid arrangement is sought.


16.1 at all times holds the intellectual property of all designs, logos, designs, marks, domain names, trade names, company names, compositions, all other visual / commercial specifications.


17.1 Belgian law applies to these General Terms and Conditions.
17.2 Only the court in the district of Bruges has jurisdiction.

Article 18. BINDING:

With every electronic order for products, the customer expressly declares to agree with these general terms and conditions by ticking the checkbox “By clicking on 'Buy', I place an order with payment obligation and agree to the general terms and conditions. ”. An electronic order without this agreement is technically impossible, barring fraud, so that these conditions are always binding on the part of the customer.

Article 19. RETURN POLICY:

The costs for the return are borne by ;
- , if you received a defective or broken article, immediately report it upon receipt.
- , if you did not receive the article you ordered, immediately report it upon receipt.
- you as a customer, for any other reasons for return.

What are the return conditions for items that I return?

Please always respect the following return conditions:

Return items within 14 days of receipt via Bpost or in our store;
Return items are always unworn and impeccably clean;
Return items always have their original labels;
Always put return items in the original packaging.
No return possible for the Sample Collection

If you respect the conditions, we guarantee a smooth refund.


To which address do I return my package?

Are you returning a package from Belgium or the Netherlands? Then use the return label that you can use for return via your online account.

For return from Belgium, 5.50 € will be charged, for the Netherlands 10 €. Do you want to return your order from other countries? Then the costs are for your own account.

We do NOT accept packages that are returned without paying the shipping, taxes or import for them.

For returns from abroad: the return address is "Tommel BV retour / Ringlaan 33a / BE 8680 KOEKELARE".

The full return policy can be found on the following page: Returns and exchanges

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